What Do I Say Next?: Talking Your Way to Business and Social Success

A professor emeritus of business at Stanford University has found only one consistently common trait among successful MBA graduates - great conversation skills. With this book, Susan Roane shows how to improve conversation skills for business.

Beginning with her observation that "conversation is the core of communication, the key component in leadership and overall success," RoAne provides insights, ideas, tips, and techniques that can make anyone successful in conversation. Successful conversation is within our reach as long as we prepare, practice, pay attention to and respect others, and make a personal commitment to developing conversational prowess. The author teaches that conversation is a function of who are involved, what is happening for each person at that particular moment in time, the chemistry between them, and the lifetime experience of everybody. RoAne concludes with "Ten Commandments of Conversation," which include "Thou shalt prepare for conversation by being well read and well rounded" and "Thou shalt listen, listen, listen (with ears, eyes, face, heart)." This entertaining book offers many words of wisdom and valuable insight that will lead to improvement of relationships as well as self-confidence. The author assures us that those who know how to converse with ease and skill play the game of life better and have more fun. Mary Whaley