What They Didn't Tell You About Knowledge Management

There are a myriad of books that have been published on knowledge management. However, very few of these books give the practical know-how of what truly is needed in the information professional/manager's mind: how to make the decision whether knowledge management is right for you; how to explain the pros and cons of the various knowledge management alternatives/solutions; how to determine which knowledge management solution, if any, is the best fit with your organizational culture; how to explain the way to show the expected value-added benefits of using knowledge management; and how to discuss lessons learned in applying knowledge management (i.e. how others have utilized Km techniques for enhanced decision making).

Jay Liebowitz is Professor of Information Technology in the Graduate Division of Business and Management at Johns Hopkins University. He is the Program Director of the new Graduate Certificate in Competitive Intelligence at Johns Hopkins University. He is Founder and Editor-in-Chief of a top-tier refereed journal, Expert Systems With Applications: An International Journal.