Getting What You Want: 2How to Reach Agreement and Resolve Conflict Every Time

A communications consultant presents a three-step model for negotiation and conflict resolution known as Triangle Talk that can be used in both professional and personal relationships to zero in on real issues and dispel suspicion and anger between two parties. 20,000 first printing. Tour.

Anderson, a California-based communications consultant, here proposes a sensible, three-step model for negotiating that aims to satisfy all concerned parties. Rather than overpowering and outsmarting the opposing side, Anderson counsels negotiators to determine exactly what their party wants, to identify the needs and desires of the other party, and finally to suggest a compromise. Fleshing out this outline are 100 specific techniques ("Start Out Right; Make a Good First Impression," "Stay Flexible," etc.) and exercises designed to translate the techniques to the reader's own situation. This manual is distinguished from others of its type by its particularly illustrative and imaginative examples, which are certain to broaden and quicken negotiating strategies in both business and social settings. Newbridge Book Club main selection.
Copyright 1992 Reed Business Information, Inc.