What Works

An Inside Account of One Company's Remarkable Transformation

Take a fascinating, decade-long journey to witness the remarkabletransformation of a mediocre company into a team-based topcompetitor. Your guides are a trio of participant/observers, allkey players in achieving this systemic change of classicproportion.

--Jerome M. Rosow, president, Work in America Institute, Inc.

Anyone in a leadership position today, union or management, shouldread this book. It tells the important story of howlabor/management partnerships can make a difference and provideworkable solutions to complex problems presented by today's globaleconomy.

--Boyd Young, international president, United PaperworkersInternational Union

A Cinderella story of perseverance and triumph, What Works is aninstructive guide to achieving success through cooperation,teamwork, and courage. It tells the tale of how ChampionInternational--one of America's oldest and largest industrial papercompanies--transformed itself from an underachieving,tradition-bound organization into a thriving Wall Street winnerover the course of eleven years. In answering the question of how acompany can change successfully over time while remaining bothhumane and profitable, this brisk, brutally honest, insiders'account offers a number of hard-won lessons and practical tools tomanagers and visionaries faced with the same daunting challenges.

RICHARD AULT was the senior consultant to Champion throughout most of the decade chronicled in the book and still works closely with the company. He is an indepAndent consultant who lives in Navarre, Florida. RICHARD WALTON teaches at the Harvard Business School and was formerly a consultant to Champion where he remains a member of the board of directors. He lives near Boston, Massachusetts. MARK CHILDERS is Champion's senior vice president of organizational development and human resources. He lives in Stamford, Connecticut.