Executives from each of 56 American corporations discuss how their companies have developed and implemented programs to assure quality service. This updated edition (first was in 1988) adds a new chapter describing the concrete conclusions that can be drawn from the case studies. Member price, $39.95. Annotation copyright Book News, Inc. Portland, Or.

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We have a 'brick and mortar' bookstore in Ventura, California; dealing in new, used, rare and collectible books. The store is completely stocked with all types of literature but we specialize in cookbooks, religion, education, biographies, various fiction genre, as well as local interest books. There is a wide selection to choose from in our physical store that is not listed on-line.

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Bank of Books
CA, U.S.A.

Sale & Shipping Terms

Terms of Sale

CHECKS, MONEY ORDERS, DISCOVER CARD AND PAYPAL accepted upon request. Visa and Mastercard are default methods for purchases. Shipping/ handling costs are: Media mail $4.25 for 1st book and $1.00 for each other book. PRIORITY MAIL for books up to 2 pounds;$7.75 for 1st book and $4.00 for each other book. We will contact you with a quote for the shipping costs if the book is over 2 pounds. We ship Internationally. We will give a price quote for shipping either FIRST-CLASS INTERNATIONAL or PRIORITY...

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Orders usually ship within 24 hours. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	2 to 5 business days
First item	US$ 4.25	US$ 8.25

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.