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Bibliographic Details

Title: When America Does It Right: Case Studies in Service Quality
Publisher: Inst of Industrial Engineers
Publication Date: 1991
Language: English
ISBN 10: 0898061008
ISBN 13: 9780898061000
Binding: hardcover
Condition: Very Good

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Synopsis

Executives from each of 56 American corporations discuss how their companies have developed and implemented programs to assure quality service. This updated edition (first was in 1988) adds a new chapter describing the concrete conclusions that can be drawn from the case studies. Member price, $39.95. Annotation copyright Book News, Inc. Portland, Or.

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