When America Does It Right: Case Studies in Service Quality
Language: English
Published by Inst of Industrial Engineers, 1991
- Hardcover
- New

Hardcover
Condition: New
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- Title
- When America Does It Right: Case Studies in Service Quality
- Author
- Jay W. Spechler, Ph.D., PE
- Publisher
- Inst of Industrial Engineers
- Publication year
- 1991
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0898061008
- ISBN 13
- 9780898061000
Executives from each of 56 American corporations discuss how their companies have developed and implemented programs to assure quality service. This updated edition (first was in 1988) adds a new chapter describing the concrete conclusions that can be drawn from the case studies. Member price, $39.95. Annotation copyright Book News, Inc. Portland, Or.
"Synopsis" may belong to another edition of this title.
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