When the Little Things Count.and They Always Count: 601 Essential Things that Everyone in Business Needs to Know

From the Internet and e-commerce to contract work and globalization, the way we work and communicate is drastically changing. But keeping up with high-tech advances doesn't relieve any of us from paying attention to the little things-the details that demonstrate our ability to communicate and interact with others on a professional level regardless of our position or occupation. Now Barbara Pachter offers 601 essential ways to approach every business situation and relationship with confidence and ease. Organized into fifty subject areas, from handling sticky situations and successful socializing to your professional image and global business issues, When The Details Count is the perfect quick-read companion for every busy businessperson who wants to shine and succeed in every situation.

Barbara Pachter is an internationally renowned business etiquette and communications speaker and coach, and adjunct faculty in the School of Business at Rutgers University. She has delivered over 2,100 seminars throughout the world. The author of ten books, including The Essentials of Business Etiquette and New Rules @ Work, Barbara Pachter lives in Cherry Hill, New Jersey.
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