When Talk Works

Deborah M. Kolb

ISBN 10: 0787910902 / ISBN 13: 9780787910907

Published by John Wiley and Sons Inc, US, 1997

About this Item

An intimate look at how twelve mediators achieve extraordinary results. At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results. "The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles." -Roger Fisher, coauthor, Getting to Yes.

Seller Inventory # LU-9780787910907

Bibliographic Details

• Title: When Talk Works
• Publisher: John Wiley and Sons Inc, US
• Publication Date: 1997
• Language: English
• ISBN 10: 0787910902
• ISBN 13: 9780787910907
• Binding: Paperback
• Condition: New
• Weight: 735 grams

About this title

Synopsis

An intimate look at how twelve mediators achieve extraordinary results.

At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.

"The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles."
―Roger Fisher, coauthor, Getting to Yes

About the Author

DEBORAH M. KOLB is executive director of the Program on Negotiation at Harvard Law School and professor of management at the Simmons College Graduate School of Management.