Where Did the Company's Intelligence Go?
Language: English
Published by Independently published, 2026
- Softcover
- New

Seller: PBShop.store UK, Fairford, GLOS, United KingdomPBShop.store UK
AbeBooks seller since June 11, 1999
Condition: New
US$ 28.70
Quantity: Over 20 available
Add to basketItem description from seller
New Book. Shipped from UK. Established seller since 2000.
Seller Inventory # L2-9781972154267
- Title
- Where Did the Company's Intelligence Go?
- Author
- Lightcap, Richard
- Publisher
- Independently published
- Publication year
- 2026
- Condition
- New
- Binding
- PAP
- Language
- English
- ISBN 10
- 1972154265
- ISBN 13
- 9781972154267
- Item weight
- 237 grams
As organizations embed artificial intelligence into customer service, forecasting, software development, security, operations, and decision making, corporate intelligence does not simply disappear. It moves from employees into workflows, from workflows into models, and from the organization into vendors and technology platforms.
The danger begins when leaders can no longer locate the knowledge, judgment, memory, or authority their companies depend upon.
In *Where Did the Company’s Intelligence Go?*, Richard Lightcap, Ph.D., examines real world examples from Morgan Stanley, Klarna, Amazon, Boston Consulting Group, Zillow, Air Canada, Microsoft, IBM, Moderna, JPMorgan Chase, and Walmart. These cases reveal what happens when AI augments expertise, automates it, obscures it, or carries it beyond the organization’s direct control.
The book exposes the hidden intelligence deficit that can emerge through employee deskilling, weakened apprenticeship, institutional memory without understanding, vendor dependence, and accountability without meaningful authority.
More importantly, it gives leaders practical frameworks for tracing where intelligence has moved, distinguishing productivity from genuine organizational intelligence, preserving critical expertise, designing effective human authority, evaluating AI vendors, and measuring whether automation is making the company more capable or merely more dependent.
For executives, board members, technology leaders, cybersecurity and risk professionals, educators, and anyone responsible for the future of work, this book asks the question every organization adopting AI must be prepared to answer:
After the transformation is complete, will your company still know how to think?
"Synopsis" may belong to another edition of this title.
PBShop.store UK
Fairford, GLOS, United Kingdom
AbeBooks seller since June 11, 1999
Shipping rates from United Kingdom to U.S.A.
| Item | 10 to 20 business days | 10 to 20 business days |
|---|---|---|
| First item | US$ 4.39 | US$ 4.39 |
Payment methods
Store description
**Please note our transit times are from the date of dispatch.** We first started out as “The Paperback Exchange,” a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become “PBShop.” This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first purchase with us, or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.…
Specialty
Hardbacks, PaperbacksSeller's business information
Pbshop.co.uk
Unit 22 Horcott Industrial Estate, Horcott Road
Fairford, United Kingdom GL7 4BX
Terms of sale
Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.
Returns requested beyond this time will not be authorised.
Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
Please note the cost to return any unwanted order to us is borne by the buyer.
Should your order arrive damaged, not as advertised or faulty, we must be advised of this within 14 days of delivery. Please contact us so we can find the best solution for you.
Our Customer Care Team can be contacted by emailing alborders@paperbackshop.co.uk, or by calling our UK Office on +441285 712 917. We are available 9:00am till 5:30pm GMT Monday to Friday.
Shipping terms
Orders are shipped from our UK warehouse. Delivery thereafter is between 4 and 14 business days. Please contact us if you have any queries about our services or products.