Less than half of all employees today are satisfied with their jobs. After years of meager raises and mass layoffs, employees do not believe employers care about them beyond their utility as "human resources." Corporate America has done little to reverse the precipitous decline in employee morale. Most companies deny it exists in their own organizations. Others have tried to improve morale with fancy mission statements, renominating employees as "team-members," making "less" look like "more," and balancing "work" and "life," as if those were two different experiences. None of these solutions have been effective. In this fascinating, well-researched book, two experienced labor lawyers reveal why work isn't working anymore for most employees, how and why companies have failed to reverse the decline in employee satisfaction and workplace happiness by relegating the entire workplace experience to economics, and how managers and supervisors can make a positive difference by creating meaningful relationships with their employees using the authors' Credible Connections relationship-based management model.

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