Winning at Customer Services And Call Centre Job Interviews : Including Answers to the Interview Questions

Lewis, Annette; McDermott, Joe

ISBN 10: 0955262941 / ISBN 13: 9780955262944

Published by Anson Reed Limited, 2006

About this Item

Unread book in perfect condition.

Seller Inventory # 4246184

Bibliographic Details

• Title: Winning at Customer Services And Call Centre Job Interviews : Including Answers to the Interview Questions
• Publisher: Anson Reed Limited
• Publication Date: 2006
• Language: English
• ISBN 10: 0955262941
• ISBN 13: 9780955262944
• Binding: Soft cover
• Condition: As New

About this title

Synopsis

All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers.

About the Author

Annette Lewis is an experienced HR professional having worked for many years within the Customer Services and Banking Industries. She has most recently acted as recruiting manager with the Health Service where she was instrumental in introducing interviewing best practice procedures and in training managers and staff. She is currently pursuing a successful career as a job and lifestyle coach

Joe McDermott is a qualified professional with almost 15 years experience and has held senior management positions in the US and Europe. He has managed teams of up to 150 people and is an experienced interviewer, job coach and career consultant.