Winning Score: How to Design and Implement Organizational Scorecards (Quality Management)

Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

• Identify strengths, weaknesses, opportunities, and threats.
• Design data collection strategies.
• Link the scorecard to other systems in an organization.
• Develop a performance index.
• Avoid the top 10 measurement mistakes.

In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.

Click here for the introductory chapter

A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

While business "scoring" systems have been in use for the past 20 years, the methods for measuring an organization's performance have changed. Most current measures, for example, rely on indices other than just customer satisfaction. In this solid, if dry and technical, book, Brown suggests new ways business managers can use scoring systems to help them achieve long-term goals. Observing that many companies still spend time constructing elaborate scoring systems that are not used for making changes in the company's operations, he argues that a better approach would be for companies to measure what matters, rather than collecting data that offers no insight into the company's long term strategy. To use scoring models effectively, he emphasizes, companies first need to have specific corporate goals. Although Brown provides checklists, interview questions and other useful tools, including several case studies, to help managers articulate these goals, this material may be intimidating for managers who aren't versed in business scoring. However, those already using these systems will appreciate Brown's sound advice. (Aug.)
Copyright 2000 Reed Business Information, Inc.