Winning the Service Game
Benjamin Schneider; David Earl Bowen
ISBN 10: 0875845703 ISBN 13: 9780875845708
Published by Harvard Business Review Press, 1995
Used
Hardcover
From
ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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About this Item
Description:
Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0875845703I4N10
Synopsis:
Tells how to focus on customer needs and expectations, offers advice on managing personal contact with customers, and shows how to create a service culture
About the Author: Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.
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Bibliographic Details
Title: Winning the Service Game
Publisher: Harvard Business Review Press
Publication Date: 1995
Binding: Hardcover
Condition: Very Good
Dust Jacket Condition: No Jacket