Words That Work in Business, 2nd Edition offers practical tools and proven communication skills for effectively handling difficult conversations, reducing workplace conflict and stress, improving individual and team productivity, having more effective meetings, and giving and receiving meaningful feedback, thereby creating a more enjoyable work environment. This guide displays communication skills for positively affecting work relationships and company culture, regardless of position. It is for business professionals, managers, and employees who want to improve communication and build stronger relationships in the workplace. Learn empathy, active listening, clear requests, and needs-based communication.

About the Author

Ike Lasater's work is informed by more than thirty years of business development experience, twenty years as a lawyer, and more than fifteen years of NVC Mediation practice. Julie Stiles is a health and transformation coach, ThetaHealing� practitioner, Access Consciousness Bars� facilitator, writer, and speaker committed to empowering people to fully live their healing journey. She is a graduate of the Institute for Integrative Nutrition and has an MA in Consciousness Studies from John F. Kennedy University. Julie offers private and group coaching, workshops, and webinars, and works with people in person and worldwide via phone and the internet.

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