Work Motivation and Pro-Social Behavior in the Delivery of Public Services: Theoretical and Empirical Insights: Volume 23 (Globethics.net Theses Series)

Motivating civil servants is a key issue in the delivery of public services. Issues suchas efficiency, performance, anti-corruption and quality of public services are highlydependent on the motivation of employees in public services. How to motivate themin order to better fulfill the objectives of public agencies? This research is originalby proposing, thanks to a structural equation modelling, a global work motivationalmodel allowing the disentanglement of intrinsic and extrinsic work motivations andtheir inner interactions. She shows how and when these types of motivation impactpositively or negatively various work related outcomes, such as prosocial behavior,anti-corruption behavior, job satisfaction, altruistic behavior at work which aresources of efficiency and ethics in government activities.