Workbook for Milady U Faculty Development: Module 10 Customer Service in the Classroom (Faculty Development Workbook) Solomon, Amy and Quantum Integrations

Module 10 discusses the important topic of student retention. It explains the concept of retention and its importance to the student and the school, techniques for meeting student needs, effective communication, considerations in advising students, and strategies in the classroom that can positively affect student retention. The sections included in this module are as follows: Section 1: Student Retention: An Overview Section 2: Student Service is Customer Service Section 3: Effective Communication

The authors of Quantum Integrations are pioneers in faculty development, with decades of experience in the field. They have authored dynamic content with examples and tips that instructors can apply in the classroom immediately. Dr. Taylor started developing effective faculty development and curriculum materials. She now conducts face-to-face faculty development workshops for schools and associations around the country, training hundreds of faculty in diverse fields including allied health, computer programming, network administration, telecommunications, project management, curriculum development, and electronic business, and also continues to teach online courses. Ms. Solomon has been involved in all levels of education for over two decades including elementary, post-secondary, and clinical education, teaching a variety of populations including young children, community and technical college students, clinical students in hospital and clinical settings, and hospital and clinic patients and staff.