The Workforce Scorecard: Managing Human Capital To Execute Strategy

In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations, employee performance is both poorly managed and underutilized. The Workforce Scorecard argues that current management and human resources practices hinder employees' ability to contribute to strategic goals. To maximize the power of their workforce, organizations must meet three challenges: view their workforce in terms of contribution rather than cost; replace benchmarking metrics with measures that differentiate levels of strategic impact; and make line managers and HR professionals jointly responsible for executing workforce initiatives. Building on the proven model outlined in their best-selling book The HR Scorecard, Mark Huselid, Brian Becker, and co-author Richard Beatty show how to create a Workforce Scorecard that identifies and measures the behaviors, competencies, mind-set, and culture required for workforce success and reveals how each dimension impacts the bottom line. Practical and timely, The Workforce Scorecard offers crucial lessons for leveraging human capital to achieve strategic success.

Mark A. Huselid is professor of human resources management in the School of Management and Labor Relations at Rutgers University. Brian E. Becker is the chairman of the Department of Organization and Human Resources at SUNY-Buffalo. Becker and Huselid are co-authors of The HR Scorecard (HBS Press, 2001). Richard W. Beatty is a professor in the School of Management and Labor Relations at Rutgers University.