Working with Data in the Public Sector: From Fear to Enthusiasm

Working with Data in the Public Sector: From Fear to Enthusiasm is the first book designed for practicing and future public administration professionals to help overcome any anxiety about using data effectively in their roles.

Authors Anne McIntyre-Lahner and Ronald Schack explore different types and degrees of data fear (a data fear/data comfort continuum) and provide a toolbox of fear-fighting techniques, including methods of dealing with data fear “in the moment,” methods of mitigating data fear related to using, sharing, and reporting data, and demonstrating how many common data tasks need not be scary. They further offer a self-assessment instrument and process to help individuals assess their level of data fear/comfort, identifying which specific dimensions of data fear/comfort may be most problematic at both the individual and organizational level. The book examines how individual data fear can “infect” organizations, collaboratives, and communities and how to “bake in” data fear prevention in one’s efforts to create and sustain a data-informed culture.

It is important reading for both practicing and future public servants, including those enrolled in public administration, public policy, and nonprofit management programs.

Anne McIntyre-Lahner is CEO of Action 2 Outcomes and Adjunct Professor in the School of Public Policy at the University of Connecticut, USA.

Ronald W. Schack is Managing Director of The Charter Oak Group, LLC, and Adjunct Professor in the School of Public Policy at the University of Connecticut, USA. He holds a doctoral degree in Political Science from the University of Connecticut.