Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
Hakim, Amy Cooper; Solomon, Muriel
Language: English
Published by Tarcher, 2016
- Softcover
- Used
Seller: ZBK Books, Carlstadt, NJ, U.S.A.ZBK Books
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Condition: Used - Good
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Seller Inventory # ZWV.0143111876.G
- Title
- Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
- Author
- Hakim, Amy Cooper; Solomon, Muriel
- Publisher
- Tarcher
- Publication year
- 2016
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0143111876
- ISBN 13
- 9780143111870
Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
"Synopsis" may belong to another edition of this title.
About the Author
MURIEL SOLOMON worked in communications for over 40 years. She taught her "Strategic Talking" method to companies throughout the United States, and wrote a syndicated column for the Miami Herald for many years.
"About the title" may belong to another edition of this title.
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