Working with Difficult People (Worksmart). This item is unavailable.Working with Difficult People (Worksmart)

This helpful guide defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

William Lundin, Ph.D. and Kathleen Lundin (Whitewater, WI) are the authors of When Smart People Work for Dumb Bosses.

Michael S. Dobson (New York, NY) is a consultant and popular seminar leader in project management, communications, and personal success. He is the president of his own consulting firm whose clients include Calvin Klein Cosmetics and the Department of Health and Human Services. He is the author of several books including Managing Up (978-0-8144-7042-8).