Working the Night Shift: Women in Indiaâ s Call Center Industry

Patel, Reena

ISBN 10: 0804769141 / ISBN 13: 9780804769143

Published by Stanford University Press, 2010

About this Item

Fast & Free Shipping â A well-used but reliable copy with all text fully readable. Pages and cover remain intact, though wear such as notes, highlighting, bends, or library marks may be present. Supplemental items like CDs or access codes may not be included.

Seller Inventory # ZWV.0804769141.A

Bibliographic Details

• Title: Working the Night Shift: Women in Indiaâ s Call Center Industry
• Publisher: Stanford University Press
• Publication Date: 2010
• Language: English
• ISBN 10: 0804769141
• ISBN 13: 9780804769143
• Binding: Soft cover
• Condition: acceptable

About this title

Synopsis

Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization.

Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work.

Visit the author's website at http://www.working-the-nightshift.com and Facebook group at www.facebook.com/WorkingtheNightShift.

About the Author

Reena Patel is a feminist scholar and currently serves as a Foreign Service Officer with the U.S Department of State. She also advises companies on gender issues in the workplace.