Title: World Class Performance Through Total Quality: A practical guide to implementation
Publisher: Springer
Publication Date: 1992
Language: English
ISBN 10: 0412361205
ISBN 13: 9780412361203
Binding: Hardcover
Condition: Brand New
Weight: 0.44 kilograms

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Synopsis

One Introduction to Total Quality Management (TQM).- 1 - Total Quality Management - worldwide effect.- 2 - The management methodology.- 3 - TQM principles.- Two Implementation of TQM.- 4 - The executive/management role.- 5 - TQM structure and top-down requirements.- 6 - Quality policy.- 7 - Measurement.- 8 - Quality improvement teams.- 9 - Education and training.- 10 - Involvement and commitment.- 11 - Supplier strategy.- 12 - Time to market.- 13 - Organizational design.- 14 - Summary.- Three Tools and Techniques for TQM.

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