This revised, expanded best-seller is a powerful new tool kit for the 21st century.The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again.

This new and expanded edition of the widely influential WORLD CLASS QUALITY not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers: * A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality.

About the Author

"Keki R. Bhote (Glencoe, IL) is president of Keki R. Bhote Associates, a consulting group specializing in quality and productivity improvement.

Adi K. Bhote (Schaumburg, IL) is a senior corporate consultant in quality and productivity improvement at Motorola."

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

Edward Bowditch Ltd
Exstowe, Exton, Exeter, EX3 0PP, United Kingdom

Sale & Shipping Terms

Terms of Sale

Legal entity name: Edward Bowditch Ltd
Legal entity form: Limited company
Business correspondence address: Exstowe, Exton, Exeter, EX3 0PP
Company registration number: 04916632
VAT registration: GB834241546
Authorised representative: Mr. E. Bowditch

Shipping Terms

Orders usually dispatched within two working days. Please note that at this time all domestic United Kingdom orders are sent by trackable UPS courier, we choose not to offer a lower cost alternative.