World Development Report 2004: Making Services Work for Poor People

The World Development Report 2004 investigates how countries can accelerate progress towards the Millennium Development Goals (MDGs) by making services work for poor people. Success in reaching the MDGs will depend not just on faster economic growth and the flow of sources, but on our ability to translate those resources into basic services, especially in health, education, water, and sanitation. Too often, the delivery of services falls far short of what could be achieved, due to issues such as weak incentives for performance, corruption, imperfect monitoring, and administrative logjams. Some countries have addressed the problem by involving poor people in service delivery; the results have been impressive. Giving parents input into their children's education, patients a say over hospital management, and making agency budgets transparent all contribute to improving outcomes in human development.
Celebrating the successful innovations--while taking a hard look at some of the failures--this Report offers guidance to policymakers, donors, and citizens on improving the delivery of basic services. It serves to deepen understanding and highlight the importance of empowering and investing in poor people.

The World Bank Group is a group of five international organizations responsible for providing finance and advice to countries for the purposes of economic development and poverty reduction, and for encouraging and safeguarding international investment. The group and its affiliates have their headquarters in Washington, D.C., with local offices in 124 member countries.