The World on Time: The 11 Management Principles That Made Fedex an Overnight Sensation

Wetherbe, James C.

ISBN 10: 1888232064 / ISBN 13: 9781888232066

Published by Knowledge Exchange, 1996

About this Item

Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item for full refund. Ships USPS Media Mail.

Seller Inventory # OTV.1888232064.VG

Bibliographic Details

• Title: The World on Time: The 11 Management Principles That Made Fedex an Overnight Sensation
• Publisher: Knowledge Exchange
• Publication Date: 1996
• Language: English
• ISBN 10: 1888232064
• ISBN 13: 9781888232066
• Binding: Hardcover
• Condition: very_good

About this title

Synopsis

Describes the management principles used by the express mail company, including "The first rule is to change the rules"

Reviews

Perhaps because he is the first "Federal Express Professor of Excellence" at the University of Memphis, author Wetherbe has written a paean to FedEx founder Fred Smith rather than an analytical evaluation of the history and development of the company. The management "principles" he cites include such home-spun ideas as "everybody pitches in" and "problems have silver linings, too." Wetherbe is convinced that FedEx is a terrific company and that the success it has achieved since its founding over 20 years ago is due to the company's culture. Only for the most comprehensive collections.?Andrea C. Dragon, Coll. of St. Elizabeth, Convent Station, N.J.
Copyright 1996 Reed Business Information, Inc.

That FedEx is one of the extraordinary companies in the history of U.S. business is the conclusion of Wetherbe, who is the Federal Express Professor of Excellence at the University of Memphis and a consultant to the company. He explains that in starting the company, its founder and CEO, Fred Smith, created the next-day package delivery industry. We learn why the company has attracted so much attention from the business community and what have been its successes and failures and the 11 abiding principles that guide the company. The author's theory is that following these principles can help managers in any company and in any industry. The review of each management principle and how it has contributed to the company's success concludes with a checklist of questions designed to help managers judge how their companies stack up against the FedEx standards. Mary Whaley