This award-winning handbook contains many new features Concrete solutions to over 60 common problems in business writing and communication New chapters on social media, job searching, and creating management forms New support for English language learners and dialect speakers In addition, you’ll still find the great features that made the first edition a hit Guidelines for quickly creating winning proposals, effective e-mails, polished presentations, and much more Models of every important type of business document Checklists to help you quickly revise and refine writing Rules for punctuation, capitalization, usage, and grammar

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