Writing & Speaking at Work: A Practical Guide for Business Communication

Designed to help business people improve their ability to write and speak with confidence at their jobs, this handy, brief, and economical book focuses on the practicalities of contemporary business communication—giving useful, concrete advice that readers can apply immediately. It eliminates unnecessary theoretical matters and gets right to the core of real, on-the-job communication, drawing from the author's many years of experience working with business and government. This 3rd edition of Writing and Speaking at Work is reader-friendly and easily accessible. Clearly organized and well-written, Writing and Speaking at Work is divided into two parts for easy understanding: Part I covers “writing” and Part II “speaking.” Other important topics include: effective e-mail, computer presentations, common-sense grammatical rules, writing for the Web, resumé preparation, and good techniques of delivery. For anyone in business who wishes to improve their writing and speaking skills.

The goal of Writing & Speaking at Work is to help students roll up their sleeves and actually learn to write and speak. This concise, easy-to-read text focuses directly on these two crucial communication skills. It offers students and professionals practical advice they can apply today and every day.

This third edition has been fully updated and provides the most up-to-date coverage of e-mail communication and computer presentation techniques.

A new chapter entitled "Writing for the Web" covers these key topics:

• understanding how viewers look at Web pages
• making your home page user-friendly
• making your content pages efficient
• making good design choices

You'll also find many relevant and up-to-date examples throughout the book.

Finally, a new Web site includes a concise summary of main points in each chapter and a short, interactive quiz to help reinforce those points.

• Plain English Approach: Teaches students to write and speak clearly and efficiently.
• Style: Promotes a more spoken style of writing—the standard for most businesses today.
• Organization: Focuses on presenting the main point up front.
• Document Layout: Explains how to create documents that look inviting and visually show the structure of the document.
• Speaking: Shows students how to design a presentation so it's easier to give—and easier for the audience to understand.
• Visual Aids: Emphasizes computer presentations—the up-to-date approach students must master to be competitive in the job market.