But let's get real: when the celebration calms down, the panic sets in. You don't want to screw things up, but suddenly your bosses have gone from telling you what to do to expecting you to know exactly what your job is.

WTF - I got the promotion is the essential survival guide for new managers who want to move past the anxiety and start leading with confidence. Drawing on over 30 years of experience-from starting as a cleaner to becoming a Chief Executive-author Bruce Prins offers a no-nonsense roadmap for navigating the treacherous transition from "coworker" to "boss."

Inside, you will discover how to:

Navigate the different management styles, from authoritative to democratic, and find the one that fits your values and your company's culture.
Learn the art of "managing up" to build trust, gain support, and advance your own career.
Overcome the fear of letting go and learn how to hold your team accountable without being a tyrant.
Resolve workplace disputes effectively using five distinct conflict management styles, from compromising to collaborating.
Understand how credibility, consistency, and assertiveness form the bedrock of your new role.
Cultivate the self-respect and self-confidence necessary to set boundaries and thrive in a high-pressure environment.

Whether you are dealing with difficult customers, setting performance KPIs, or just trying to figure out who you are as a leader, this book provides the insights, tips, and practical tools you need to succeed.

Don't just survive your promotion, own it.

About the Author

Bruce Prins is an author and operational governance thinker whose work focuses on leadership under pressure, structural discipline, and founder-led organisational performance.

With over three decades in hospitality and operational leadership across South Africa and Nigeria, he has worked inside complex, founder-led environments where performance is shaped as much by internal governance as by strategy.

His writing explores emotional regulation as operational infrastructure, the psychology of authority, and the systems required for durable performance in high-responsibility settings.

He is the author of various works on leadership and operational excellence.

"About this title" may belong to another edition of this title.

Store Description

We first started out as ?The Paperback Exchange,? a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become ?PBShop.? This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.

Visit Seller's Storefront

Seller's business information

Pbshop.co.uk Ltd
Unit 22 Horcott Industrial Estate, Horcott Road, Fairford, GL7 4BX, United Kingdom

Sale & Shipping Terms

Terms of Sale

Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.

Returns requested beyond this time will not be authorised.

Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
Please note the cost to return any...

More Information

Shipping Terms

Books are shipped from UK warehouse. Delivery thereafter is between 4 and 14 business days dependant upon your location - please do contact us with any queries you may have.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	7 to 14 business days	7 to 14 business days
First item	US$ 0.00	US$ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.