Xaas-ValueNet: An Approach to Manage Information Technology for Value Delivery

Finally, for past few years we are now talking about the value streams in Enterprise IT- CIOs organizations. It took over 20 years for the Enterprise IT organization to realize that technology management is not good enough. But is that realization is strong enough to pull them out of technology obsession? Perhaps not for most of the IT organization. For those, who have realized the importance of value stream-based approach in IT service delivery and want to adopt it, are facing different kind of problem. They are overwhelmed with the ambiguous and inadequate guidance that is designed for the IT environment that does not exist today. Most of the guidance is based on managing the IT Infrastructure and Application Technology landscape/environment that is more than two decades old. With a significant adoption of cloud and cloud native technology and continual movement towards the XaaS model and digital transformation, traditional guidance would not work. Further, none of the modern enterprise IT is an isolated individual entity that can do everything by itself but is a network of partners and vendors to form one ecosystem for a complete IT service delivery. This book provides an educative guidance of the value delivery approach for enterprise IT. The audience are all the folks of enterprise IT including technical and non-technical people. It would be particularly useful for the service management folks who are struggling to implement value stream ideas. It has some strategic messages for CIOs who need to appreciate the strategic importance of value delivery and sponsor the implementation projects. In order to provide a meaningful guidance, this book elaborates the concept of value delivery with a drill down approach to realistically define a set of recommended value streams along with their value realization performance metrices. In addition, for each individual value streams, it clarifies the collaborative value messaging connection for the Parent IT process, Enterprise or Operational benefit, Customer benefit and link to other value streams.