What does it really take to grow from a nervous new recruit answering calls on a Service Desk to leading global IT operation teams across APAC, EMEA, AMS, and LATAM?

In Years of Lessons from the IT Battlefield, Syed Tanweer Islam shares over two decades of practical experience from the front lines of IT support, incident management, customer escalations, service delivery, and leadership.

Through real-world examples, battlefield case studies, and leadership lessons, this book provides guidance for Service Desk Analysts, Team Leads, Resource Managers, Service Delivery Managers, and next aspiring IT leaders.

Whether you are beginning your IT career or leading global teams, this book offers insights that can help you navigate challenges, build credibility, and grow as a leader.

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We first started out as ?The Paperback Exchange,? a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become ?PBShop.? This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.

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