Yes. I Can Handle Three Things, for Now
Language: English
Published by Balboa Press Australia, 2017
- Softcover
- New

Seller: moluna, Greven, Germanymoluna
AbeBooks seller since July 9, 2020
Condition: New
US$ 50.22
Quantity: Over 20 available
Add to basketItem description from seller
Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. KlappentextrnrnThe benefits of working towards success do not have to be at the expense of our peace of mind or complete exhaustion. The good news is that achieving just three things in life can be enough to attain a clear and purposeful directi.
Seller Inventory # 447983112
- Title
- Yes. I Can Handle Three Things, for Now
- Author
- Cossar, Glenn
- Publisher
- Balboa Press Australia
- Publication year
- 2017
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1504309510
- ISBN 13
- 9781504309516
The benefits of working towards success do not have to be at the expense of our peace of mind or complete exhaustion. The good news is that achieving just three things in life can be enough to attain a clear and purposeful direction. Glen Cossar, a business planner and life coach, shares real-life stories combined with practical tools that encourage happiness seekers to simplify choices and follow specific steps that allow attainment of goals and joy. While demonstrating how to become strategic instead of fearful, Glenn motivates others to focus decisions and actions, create a clear plan of action, and apply a values-based review of the plan to ensure its effectiveness. Included is valuable insight on the magic of three things, why speed bumps slow us down, whether emotions are useful or important, how to set boundaries, and why now is a great time for everything. In this intuitive guidebook, a business planner and life coach offers stories and tools that inspire a transformation in thinking that ultimately allows attainment of a life filled with unimaginational successes and joys.
"Synopsis" may belong to another edition of this title.
Excerpt. © Reprinted by permission. All rights reserved.
Yes. I Can Handle Three Things, for Now
A Better Way To Spectacular Success
By Glenn CossarBalboa Press
All rights reserved.
Contents
Preface, v,
Dedication, xi,
Chapter 1: Yes, I Can Handle Three Things for Now, 1,
Chapter 2: Setting up a Plan – "Why do I need to do this again?", 131,
Chapter 3: Why Don't People Understand me? Why Don't I Understand Them?, 181,
Chapter 4: Some Great Tools, I Always Knew About but Don't use, as Often as I Should or Could, 283,
Chapter 5: Confidence, Courage and Bravery, 371,
Chapter 6: Love and Relationships, 403,
Chapter 7: Bullies, Because They are Everywhere, 435,
Chapter 8: It's Never too Late Now is a Great Time for Everything, 477,
Chapter 9: My Amazing Life, So Far, 507,
Post Script - My Final Three Values – for Me to Live By, 519,
About the Author, 525,
Acknowledgements, 527,
Index, 529,
References, 533,
CHAPTER 1
YES, I CAN HANDLE THREE THINGS FOR NOW
Throughout the book, I provide examples of how real people and events have successfully used my approach of "Three things for now" and my coaching techniques. What I have included are insights into what I see people experience in their everyday lives through my career and consulting business over the past few years.
I present some personal stories to make my approach more relatable. Whilst each story is completely fictional, the scenarios these characters find themselves in are based on real-life occurrences I have had the privilege of witnessing and being part of. I have changed names, blended situations, changed business names, and combined some aspects of different clients so that what is presented are "composite" characterisations of the real people I have shared many life experiences with. I value the trust afforded to me by others, and I have not shared any information provided to me personally as I respect the privacy and confidentiality entrusted to me. For this reason, the composite character of "Tom" gets a big serve, as do a few others. Try not to judge them too harshly, or even at all.
Some clients don't always see things to fruition because they move on at their own pace or stall for long periods, which is natural and normal. Whilst many achieve success, continuity is not always the final outcome. With other clients, we pick up and start part way through a process. I have combined these for a complete example, specific event, or story here for the book. So these real situations are not written exactly as they were experienced. I have also added or taken away some aspects of the shared experiences whilst working on a client's business or life plan, so the intended outcome is my client's alone. If you do recognise yourself, ssshhhhh, don't tell anyone. It is purely coincidental and not intended, or I have yet to have the pleasure of meeting you.
* How to Use This Book for Your Own Success
Summaries and Tools
You will note that each chapter has a summary. This is a place where readers can jump ahead, progress their individual plans and actions, and then return to the broader text to explore each chapter in greater detail. This detail adds to the summary and, hopefully, strikes a chord of resonance with you, enabling you to put your plans into action. Chapter 4 details several specific, practical tools I advocate for all readers. Feel welcome to jump forward and backward across each chapter as you are interested in what I offer. You may simply explore my characters and their adventures in goal setting and success achievement. I hope readers treat this book as a resource to access regularly as they experience changes in their lives and when specific matters present themselves.
A Whole and Happy Life Is not Segmented nor Compartmentalised
My approach applies equally to business planning and life coaching, so please consider each example as fitting perfectly with your personal focus at relevant times in your life. I do this purposely because I feel every individual is complex and whole, and cannot be separated from work and play. Contrary to some popular beliefs that such separation is necessary to better manage our busy lives, I believe in embracing the whole person, living with integrity, and seeking balance as the way to success.
You may be curious regarding chapter 6, "Love and Relationships," and how it possibly relates to business planning. But believe me, relationships are complex, and no more so than when running a business. The skills of communication and empathy relate strongly to both personal and business situations, particularly when many fumble and fail. So I offer suggestions that recognise our wholeness and remove the need to block out the workday/ workweek from our lives in order to relax. With a different perspective on how to live life to the full and make a good living income at the same time. I contend that we need not make these mythical separations, nor should we try to segment ourselves. We are more capable, resilient, and creative when we access all our experiences and skills together and live as a complete and whole person. And so, with these thoughts, this book asked to be written, and who am I to contradict a book, right?
A Narrative for Success
I offer these narratives as examples to be read as if they might relate to your own circumstances. Please take time to consider the examples offered and the positive steps embedded in each story. If any of the tools and methods are relevant to your current situation, I am happy you can make use of them. Each chapter has something to offer and relates to issues that affect us all, either in our business dealings, in our personal lives, or both.
The tools referred to earlier are being used by the real characters portrayed as fiction by me in these pages and they are improving and enhancing their lives. Whilst not always spelled out, you may spot them being used in my stories, and this may give you ideas of how to make the best use of them. Adaptations are always a great way to use tools and guides and to move forward with your own style, so please feel welcome to adapt anything I suggest here.
If you do read from cover to cover, I hope you recognise a path that took me from a feeling of helplessness in my own life to one of contentment. Much of what I write is a reflection of myself as much as an insight given to me by others. We all have many lessons to benefit from during our lives. These lessons often appear unexpectedly, but I believe purposefully. Our teachers may not be obvious either, because they are disguised as friends, combatants, acquaintances, work colleagues, and the like. These life teachers look like the local greengrocer or DVD store owner, or maybe our neighbour or that mum who helps out at the BBQ fundraiser every spring. Sometimes they look just like us. If we are awake and aware of these teachers, the lesson may be more of a delightful realisation than a harsh wake-up call. Embrace it, and you will be delighted that someone has given you a wonderful and lasting gift.
I hope my stories and words offer some engagement and insight into another perspective worth considering.
Hold on, Tom, Just Hold On
People often just hold on to their current positions in life, can't see a way forward, and they are in fear of falling backwards. I feel there is always an option to explore that brings us back to progress. A few examples may show better what I mean.
My first example is Tom and his unique business needs. But this could be you in your business and/or life adventure. You simply need to change the field of business or topic to suit yourself. Tom grapples with this new task of planning for the future as a way to finally start doing the things he always wanted to do but could not decide what to do first. Until he discovered some timely advice about three things!
Tom ran a great lawn-mowing business and was very proud of his achievements to date. However, he was not happy about how much work he was doing and how lost he felt. Tom did a lot of self-talk and knew positive thinking was a real thing. But no matter how much he told himself, "Hold on, Tom, just hold on," it did not make him feel any better. Nor was his business improving as a result.
Tom reached out for some acknowledgement of what he was feeling and had trouble finding someone with whom he could talk about it. He was looking for someone he could sit with and discuss what he was experiencing. This was something he desperately needed. He knew several friends who were always there for him, but they also had lots of unwanted advice. Right now, the last thing he wanted was to feel like he had failed because he did not follow their "good advice." He also did not want to confirm what he felt and feared most ... that he could do nothing right. Tom felt trapped and was very unhappy.
Past advice from close friends had always been given with love and support in mind, but its impact on Tom was always devastating. He wondered, "How can I be so dumb when all my friends can cope so well? How did I turn out so bad, so stupid?"
Tom, of course, was making things worse by worrying about his difficulties, and this was not helping him to cope. He knew that because a previous counsellor had told him so. But this was what he did when he overwhelmed with the everyday and often complex tasks of just living in our modern world.
But if Tom could bring himself to make a start with a few simple steps, I felt he could not only make his life a lot easier, he could also bring his business to the level of success he really wanted. Tom was soon to learn that three things for now were enough, not only for his business, but also for his life. Tom also did not need to compromise on either the quality or the pace of his progress.
Too many things all at once, can be overwhelming when you are not prepared, or in recovery from a previous trauma. Life was not supposed to be this hard, was it? Surely not.
Three things for Tom to Think About
Tom and I got up and went for a walk, the day was bright and sunny and Tom made a comment along the lines that, "Today was far too chipper and cheerful for the way he was feeling and this was just not fair." That day we discussed his situation over a coffee and we talked about what he felt was impacting on him right now, and what he felt was preventing him from moving forward. Tom had struggled with too many things for far too long and was very tired.
As well as needing a weekend of rest and recreation, what he needed most was a new way of doing things.
Tom was not sure what I could do for him, because as he put it; "Glenn, mate it's not rocket surgery you know." To which I must have looked a little puzzled and he then added; "You know, a bit like combining rocket science and brain surgery, they are complicated things Glenn. Cutting grass is not complex, but it has provided me with a living, and I do enjoy the outdoors and working for myself. If I apply myself it can be with hard work and I take the responsibility very seriously for my customers." I chuckled at the joke and made a note to use this one again sometime, then I asked Tom the following Three things:
1. What would the best of Tom look like in 5 to 10 years into the future, achieving what, doing what, and how?
2. What, right now, is getting in the way of this?
3. How much are you prepared to work on this, to get what you want?
Yes, you may have heard these, or similar, questions before, but I have a different way of dealing with them. See later in the book for both the questions again and the answers, no I won't tell you what page, you need to find it yourself. Hint: it's about 40 pages away, with some interesting stuff in between.
Tom and I talked a bit more about how he feels about himself and his situation and if he had ever thought about adopting a mentor or a personal coach. "No, I have always searched my own thoughts and felt that I did not need anyone telling me what to do ... Ah thanks." Was Tom's initial answer. Said with a smile.
I suggested to Tom that this is very common thinking, and that whilst help is often available, a large number of people never seek help or they only ask for help indirectly whilst raising general topics with friends and acquaintances. This meant people were not facing their issues directly with someone who could assist them in a time of need.
Sadly, some never ask for help at all, even at a time of crisis and when things can only get worse, without intervention!
I discussed, with Tom, that some popular ideas about coaching were not about telling people what to do and more about supporting people to determine their own actions and plans. The familiar image of a hard talking football coach or even a personal trainer yelling in the hapless exerciser's ear, whilst jogging along the treadmill, are some that come to mind.
Not all personal trainers are as heavy handed of course and they do achieve great results in a much more dignified way by offering "Directive Support" or by being a "Coach" and not someone you must take orders from in a boot camp.
But I still have that image of the poor, out-of-condition jogger and his screaming coach by his side counting every calorie and every footstep. Yiiikes, that would certainly piss me off and prompt me to say, as Tom did at my first try of offering help; "Ah ... no thanks mate, I got this."
Asking for Help, can be More Difficult Than Offering it. Life-Coaching may Help
Directive Support is my preferred way to go. This is how I describe my approach to Life-Coaching as well.
In a true team-focused approach, it is possible for people to enlist a coach to work on a range of issues applicable to a business as small as a sole trader and for them to have a very effective Business-Plan, that is every bit as detailed as one for a larger corporation. Similarly, a very personal Life-Plan for a single person still allows them have all the control, along with all the responsibility for their own success.
And yes, they take responsibility for all their failures as well as their success.
Tom was very quick to dismiss the need for always seeking help by saying; "I am my own person, I don't appreciate being told, how to live my life, and I know what is best for me, what would you know about me anyway?" and "How are you able to know what I need most? Do you think you can read my mind?" Tom was not being rude at all, he was just letting me know how he felt. I listened carefully to his concerns.
This was something I had seen and heard many times before, but just as every person is different, so too are all coaching opportunities different and each person is entitled to be respected not only for them as a person, but also for their story and how their situation has evolved for them.
"You will notice, I only ever do things once!" said Charles
I shall come back to Tom a little later, but for now it is a good place to explore a point of view held by many but one that is not sustainable for real success.
Consistency as a guide for perfection, was a view held emphatically by Charles for his business dealings and was based on his own personal values. But it demonstrates how, by even holding good values, it is possible to make big mistakes.
"Don't change horses when crossing a river" so said a wise general in the heat of battle, (based on an ancient proverb, where the source and author is apparently, lost in time)
Accepting help is not always an easy thing to do, especially when we have a history of strength and achievement. For most people we expect that a successful life continues for as long as we do, with one success following others, because ... well ... "It worked so well before, why not again!" Charles would announce this often so that everyone could benefit from his lessons. Somehow there are people who do not believe him. Charles that is.
Charles had been a successful surgeon for over 25 years at a major private hospital and had fallen into a particular view of life based on his own perspective. This single minded view was that only one style of work or approach can suit every situation he met in life. He felt and believed strongly, that when applied with hard work and dedication his style based on "fear and consistency" will always succeed.
I refer to this observation as a "pattern of success". Unfortunately, not all situations respond well to a single methodology, no matter how successful it has been in the past and to blindly replicate a proven pattern without assessment of what is different, can have disastrous results, no matter how comfortable it feels.
Fear, and the Path to Disaster
Charles, refused to see reason when disciplining his junior surgeons and subsequently, had to answer to his Hospital Board for a grievance of harassment against him.
What worked well for Charles in the past was to bully staff and stakeholders by using intimidating language and raised voices to coerce others to his point of view and for them to accept his decisions without question. He would often refer to his prior success. His favorite quote was "I value proven results. If you want to end a patient's life by practicing new unproven techniques then this line of work is not for you!" At times he felt he needed to be very firm and would raise his voice and almost scream "Look if I have to tell you this one more time, it's time for you to think about washing bed pans for a career, because without the self-discipline I am teaching you, you have no hope of becoming a surgeon. If you don't like what you are hearing, I suggest you finish up now! No. I mean it, get out of my sight. This is not a place for slackers I have lives to save."
(Continues...)
Excerpted from Yes. I Can Handle Three Things, for Now by Glenn Cossar. Copyright © 2017 Glenn Cossar. Excerpted by permission of Balboa Press.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.
"About the title" may belong to another edition of this title.
Shipping rates from Germany to U.S.A.
| Item | 16 to 45 business days | 16 to 45 business days |
|---|---|---|
| First item | US$ 56.27 | US$ 56.27 |
Payment methods
- Bank Wire Transfer
- Check
- Paypal
Store description
Online Handel nur mit Neubüchern
Seller's business information
Moluna GmbH
Engberdingdamm 27
Greven, Germany 48268
Terms of sale
Instructions for revocation/
Standard Business Terms and customer information/ data protection declaration
Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
Revocation right
You have the right to revoke this contract within one month without specifying any reasons.
The revocation period is one month with effect from the day,
-
on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
-
on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
-
on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;
In order to exercise your revocation right, you must inform us (Moluna GmbH, Engberdingdamm 27, 48268 Greven, Telephone number: 02571/5 69 89 33, Fax number: 02571/5 69 89 30, E-Mail address: abe@moluna.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
Specimen - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
-
To Moluna GmbH, Münsterstr. 105, 48268 Greven, Fax number: 02571/5 69 89 30, Email address: abe@moluna.de :
-
I/we () herewith revoke the contract concluded by me/ us () regarding the purchase of the following products ()/
the provision of the following service () -
Ordered on ()/ received on ()
-
Name of the consumer(s)
-
Address of the consumer(s)
-
Signature of the consumer(s) (only in case of a notification on paper)
-
Date
(*) Cross out the incorrect option.
Standard Business Terms and customer information / data protection declaration
I. Standard business terms
§ 1 Basic provisions
(1) The following terms and conditions of business apply for all contracts concluded with us as the supplier (Moluna GmbH) via the websites AbeBooks and/or ZVAB. Unless otherwise agreed, the inclusion of your own terms and conditions is explicitly rejected.
(2) A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term ‘businessman’ refers to every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/its independent professional or commercial activity.
§ 2 Conclusion of the contract
(1) The subject-matter of the contract is the selling of products .
(2) If an article is placed by us with AbeBooks or ZVAB, the activation of the page on AbeBooks or ZVAB shall involve the binding offer to conclude a contract under the terms and conditions contained in the article page.
(3) The contract shall become effective via the online shopping cart system as follows:
The products intended for purchase are moved to the "shopping cart". You can select the "Shopping Cart" using the appropriate buttons on the navigation bar and make changes there at any time.
After calling up the “Checkout” page and entering the required personal data and payment and shipping conditions, all order information is then displayed again on the order summary page.
Before submitting the order, you have the ability once more to review or change any information here (you may also use the "back" button on the Internet browser), or to cancel the purchase.
By clicking the “Buy now” button to submit the order, you declare your legally binding acceptance of the order which makes the contract effective.
(4) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a partially-automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one, and that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by a SPAM filter.
§ 3 Right of retention, reservation of proprietary rights
(1) You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price is paid in full.
(3) If you are a businessman, the following conditions also apply:
a) We retain ownership of the goods until all the claims arising from the ongoing business relationship have been settled in full. The goods subject to retention of title may not be pledged or transferred by way of security before ownership of the said goods changes hands.
b) You can re-sell the goods within the framework of an orderly transaction. In this regard, you hereby cede all the claims amounting to the magnitude of the billing amount that accrue to you as a result of the re-selling operation to us, and we accept the cession. Furthermore, you are authorised to collect the claim in question. However, insofar as you do not discharge your payment obligations in an orderly fashion, we reserve the right to collect the claim ourselves.
c) In a situation involving the combination and amalgamation of the goods subject to retention of title, we acquire co-ownership of the newly-formed item. This co-ownership corresponds to the ratio that exists between the invoice value of the goods subject to retention of title and the other processed items at the time of processing.
d) If you make a request of this nature, we shall be obligated to release the securities that are due to us, to the extent that the realisable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released.
§ 4 Warranty
(1) The statutory warranty rights are applicable.
(2) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it is delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it shall have no effect on your legal warranty claims.
(3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to be agreed if you were informed of the same by us before submitting the contractual declaration and the deviation was expressly and separately agreed between the contracting parties.
(4)
Insofar as you are an entrepreneur, the following shall apply in deviation from the above warranty provisions:
a) Only our own specifications and the manufacturer's product description shall be deemed agreed as the quality of the goods, but not other advertising, public promotions and statements by the manufacturer.
b) In the event of defects, we shall, at our discretion, provide warranty by rectification of the defect or subsequent delivery. If the rectification of defects fails, you may, at your option, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise. In the event of rectification of defects, we shall not be obliged to bear the increased costs arising from the transport of the goods to a place other than the place of performance, unless such transport is in accordance with the intended use of the goods.
c) The warranty period shall be one year from delivery of the goods. The shortening of the period shall not apply
- for culpable damage attributable to us arising from injury to life, limb or health and for other damage caused intentionally or by gross negligence;
- insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
- in the case of items which have been used for a building in accordance with their customary use and have caused its defectiveness;
- in the case of statutory rights of recourse that you may assert against us in connection with rights arising from defects.
§ 5 Choice of law, place of fulfilment, jurisdiction
(1) German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt principle).
(2) If you are not a consumer, but a businessman, a legal entity under public law or an institutional fund governed by public law, our place of business is the place of jurisdiction as well as the place of fulfilment for all services that follow from the business relationships that exist with us. The same condition applies to situations in which you are not associated with a general place of jurisdiction in Germany or the EU, as well as situations in which the place of residence or the usual place of residence is not known at the time of commencement of proceedings. This has no bearing on the capacity to call upon the court associated with another place of jurisdiction.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.
II. Customer information
- Identity of the seller
Moluna GmbH
Engberdingdamm 27
48268 Greven
Germany
Telephone: 02571/5698933
E-Mail: abe@moluna.de
- Information regarding the conclusion of the contract
The technical steps associated with the conclusion of the contract, the contract conclusion itself and the correction options are executed in accordance to the regulations "conclusion of the contract" in our standard business terms (part I.).
- Contractual language, saving the text of the contract
3.1 Contract language shall be English.
3.2 The complete text of the contract is not saved with us. Before the order is sent, the contract data can be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts and the standard business terms are re-sent to you via e-mail.
- Main features of the product or service
The key features of the goods and/or services can be found in the respective quote.
- Prices and payment arrangements
5.1 The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all the price components, including all the incidental taxes.
5.2 The dispatch costs that are incurred are not included in the purchase price. They can be viewed by clicking the appropriate button on our website or in the respective quote, are shown separately over the course of the order transaction and must additionally be borne by you, insofar as free delivery is not confirmed.
5.3 The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote.
5.4 Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded become payable immediately.
- Delivery conditions
6.1 The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote.
Unless a different period is specified in the item description or our delivery conditions, the goods are delivered within 3-5 days after the conclusion of the contract (in case an advance payment has been agreed upon, after the payment authorisation).
6.2 If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation.
If you are a businessman, the delivery and shipping operations take place at your own risk.
- Statutory warranty right
Liability for defects is governed by the “Warranty” provisions in our General Terms and Conditions of Business (Part I).
last update: 01.01.2022
Data protection declaration
Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise.
“Personal data” is any information relating to an identified or identifiable natural person.
Responsible person
Contact us at any time. The contact details of the person responsible for data processing can be found in our legal notice.
Collection, processing, and transfer of personal data in orders
When you submit an order we only collect and use your personal data insofar as this is necessary for the fulfilment and handling of your order as well as processing of your queries. The provision of data is necessary for conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of Article 6(1) b) GDPR and is required for the fulfilment of a contract with you.
Your data is transferred here for example to the shipping companies and dropshipping providers, payment service providers, service providers for handling the order and IT service providers that you have selected. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.
Duration of storage
After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use.
Rights of the affected person
If the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability. You also have a right of objection against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct marketing, according to art. 21 (1) GDPR.
Right to complain to the regulatory authority
You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally.
Right to object
If the data processing outlined here is based on our legitimate interests in accordance with Article 6(1)f) GDPR, you have the right for reasons arising from your particular situation to object at any time to the processing of your data with future effect.
If the objection is successful, we will no longer process the personal data, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests or rights and freedoms, or the processing is intended for the assertion, exercise or defence of legal claims.
last update: 10.01.2022