Zero Time: Providing Instant Customer Value - Every Time, All the Time!

Raymond T. Yeh; Keri E. Pearlson; George Kozmetsky

ISBN 10: 0471382450 / ISBN 13: 9780471382454

Published by John Wiley & Sons Inc, 2000

About this Item

Fast Free Shipping â Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

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Bibliographic Details

• Title: Zero Time: Providing Instant Customer Value - Every Time, All the Time!
• Publisher: John Wiley & Sons Inc
• Publication Date: 2000
• Language: English
• ISBN 10: 0471382450
• ISBN 13: 9780471382454
• Binding: Hardcover
• Condition: good

About this title

Synopsis

Features insightful case studies from companies including Dell, GE, Intel, and CISCO and identifies five key disciplines that companies need to adopt in order to remain competitive and provide value for every customer at every opportunity.

About the Author

RAYMOND YEH, PhD, is Chairman and CEO of FunSoft. Dr. Yeh has been an executive consultant to IBM, GTE, AT&T, NEC, Siemens, and Hitachi, and is the founder of three successful software companies. A prolific writer, he has authored ten books and more than 120 articles, and has served as a columnist for BIT, Japan's most popular computer magazine. Dr. Yeh taught at several universities, including the University of Texas at Austin and the University of Maryland, and was the Control Data Corporation Distinguished Professor at the University of Minnesota.
KERI PEARLSON, DBA, is the founder and CEO of the Zero Time Institute and Founding Partner of KP Partners. She served as a faculty member in the well-known Information Management Program at the University of Texas at Austin, Graduate School of Business. Dr. Pearlson has worked with executives at many e-business start-ups and with managers at several Fortune 500 companies, including 3M, General Motors, FedEx, AT&T, Dell, and Cisco.
GEORGE KOZMETSKY, DCS, is the Chairman of IC2, a leading-edge think-and-do tank for commercialization of science and technology at the University of Texas at Austin. He is also the Executive Associate for Economic Affairs for the University of Texas System and Cochairman of the Cross-Border Institute for Regional Development. Dr. Kozmetsky has received numerous honors and awards, including the National Medal of Technology. He is the cofounder and former executive vice president of Teledyne, Inc., and Director Emeritus of Dell Computer Corporation.