Zingerman's Guide to Giving Great Service
Language: English
Published by Hyperion, 2004
- Hardcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Fair
US$ 4.29
Quantity: 1 available
Add to basketSeller Inventory # 00110873769
- Title
- Zingerman's Guide to Giving Great Service
- Author
- Ari Weinzweig
- Publisher
- Hyperion
- Publication year
- 2004
- Condition
- Fair
- Binding
- Hardback
- Language
- English
- ISBN 10
- 1401301436
- ISBN 13
- 9781401301439
Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business.
Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.
Some of Zingerman's time-tested principles:
- Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.
- You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.
- Employees who are rewarded, respected, and well cared for treat customers the same way.
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About the Author
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World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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