Leonard L. Berry
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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
Berry, Leonard L.; Seltman, Kent D.
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Berry, Leonard L.
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On Great Service: A Framework for Action
Berry, Leonard L.
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Service Quality: A Profit Strategy for Financial Institutions
Berry, Leonard L.; Bennett, David; Brown, Carter
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Marketing Services: Competing Through Quality
Berry, Leonard L.
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Banking tomorrow: Managing markets through planning
Thomas W. Thompson
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Bankers Who Sell: Improving Selling Effectiveness in Banking
Berry, Leonard L.; Futrell, Charles M.; Bowers, Michael R.
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