W. Earl Sasser
Popular items by W. Earl Sasser
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Service Breakthroughs: Changing the Rules of the Game
Heskett, James L.
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View 53 offersUS$ 3.93
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The Service Profit Chain
Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.
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View 45 offersUS$ 4.03
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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Heskett, James L.; Sasser, W. Earl; Wheeler, Joe
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View 27 offersUS$ 4.23
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.
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View 48 offersUS$ 5.40
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Management of service operations: Text, cases, and readings
W. Earl Sasser Jr.
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View 1 offerUS$ 10.02
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