Richard Normann
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Designing Interactive Strategy: From Value Chain to Value Constellation
Normann, Richard; Ramírez, Rafael
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Service Management : Strategy and Leadership in Service Business, 3rd Edition
Normann, Richard
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Reframing Business: When the Map Changes the Landscape
Normann, Richard
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Service Management: Strategy and Leadership in Service Businesses
Richard Normann
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Management for growth
Richard Normann
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