Dan Coen
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Building Call Center Culture: Strategies for Designing a World Class Performance-Based Environment Within Your Customer Contact Center
Coen, Dan
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Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for the 21st Century
Coen, Dan
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How to Become a Great Call Center Manager: Strategies and Solutions for the People in your Call Center-Supervisors, Trainers, Managers, Executives and Agents
Coen, Dan
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101 Lessons For GREAT Call Center Management
Dan Coen
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