Ron Zemke
Ron Zemke is co-author of the original Service America, and is also the key author in Amacom's successful Knock Your Socks Off Service series. Knock Your Socks off books have sold over one million copies worldwide.
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The Service Edge: 101 Companies That Profit from Customer Care
Zemke, Ron; Schaap, Dick
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Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob
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View 36 offersUS$ 4.16
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Managing Knock Your Socks Off Service
Bell, Chip R.; Zemke, Ron; Zielinski, David
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Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob
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Service America!: Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
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Taking Care of Business: 101 Ways to Keep Your Customers Coming Back, without Whining, Groveling or Giving away the Store
Zemke, Ron
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