Ron Zemke
Ron Zemke is co-author of the original Service America, and is also the key author in Amacom's successful Knock Your Socks Off Service series. Knock Your Socks off books have sold over one million copies worldwide.
Popular items by Ron Zemke
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The Service Edge: 101 Companies That Profit from Customer Care
Zemke, Ron; Schaap, Dick
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View 47 offersUS$ 4.80
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Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob
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View 35 offersUS$ 4.60
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Managing Knock Your Socks Off Service
Bell, Chip R.; Zemke, Ron; Zielinski, David
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Generations at Work: Managing the Clash of Veterans Boomers Xers and Nexters in Your Workplace
Ron Zemke; Claire Raines; Bob Filipczak
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View 29 offersUS$ 4.22
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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
Anderson, Kristin; Zemke, Ron
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Taking Care of Business: 101 Ways to Keep Your Customers Coming Back, without Whining, Groveling or Giving away the Store
Zemke, Ron
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View 1 offerUS$ 2.59
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