Ron Zemke
Ron Zemke is co-author of the original Service America, and is also the key author in Amacom's successful Knock Your Socks Off Service series. Knock Your Socks off books have sold over one million copies worldwide.
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Coaching Knock Your Socks Off Service
Zemke, Ron; Anderson, Kristin
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Knock Your Socks Off Service Recovery
Zemke, Ron; Bell, Chip
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Managing Knock Your Socks Off Service
Bell, Chip; Zemke, Ron
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Knock Your Socks Off Prospecting: How to Cold Call, Get Qualified Leads, and Make More Money (Knock Your Socks Off Series)
Miller, William; Zemke, Ron
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The Service Edge: 101 Companies That Profit from Customer Care
Zemke, Ron; Schaap, Dick
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Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob
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Managing Knock Your Socks Off Service
Bell, Chip R.; Zemke, Ron; Zielinski, David
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Sustaining Knock Your Socks Off Service
Connellan, Thomas K.; Zemke, Ron
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