Ron Zemke
Ron Zemke is co-author of the original Service America, and is also the key author in Amacom's successful Knock Your Socks Off Service series. Knock Your Socks off books have sold over one million copies worldwide.
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Figuring Things Out: A Trainer's Guide To Needs And Task Analysis
Zemke, R.; Kramlinger, T.
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Delivering Knock Your Socks Off Service
Performance Research Associates
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Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob
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Delivering Knock Your Socks Off Service
Perf Research Association
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Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob
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Knock Your Socks Off Prospecting: How to Cold Call, Get Qualified Leads, and Make More Money (Knock Your Socks Off Service!)
Miller, William \Skip\
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Managing Knock Your Socks Off Service
Bell, Chip R.; Zemke, Ron; Zielinski, David
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The Service Edge: 101 Companies That Profit from Customer Care
Zemke, Ron; Schaap, Dick
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