Ron Zemke
Ron Zemke is co-author of the original Service America, and is also the key author in Amacom's successful Knock Your Socks Off Service series. Knock Your Socks off books have sold over one million copies worldwide.
Popular items by Ron Zemke
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The Service Edge: 101 Companies That Profit from Customer Care
Zemke, Ron; Schaap, Dick
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View 44 offersUS$ 4.57
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Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob
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View 36 offersUS$ 4.61
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Service America!: Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
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Managing Knock Your Socks Off Service
Bell, Chip R.; Zemke, Ron; Zielinski, David
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Customer Service Best Practices
Zemke, Ron; Woods, John A.
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