Ron Zemke
Ron Zemke is co-author of the original Service America, and is also the key author in Amacom's successful Knock Your Socks Off Service series. Knock Your Socks off books have sold over one million copies worldwide.
Popular items by Ron Zemke
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Knock Your Socks Off Service Recovery
Zemke, Ron; Bell, Chip
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View 31 offersUS$ 5.70
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Coaching Knock Your Socks Off Service
Zemke, Ron; Anderson, Kristin
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View 49 offersUS$ 4.69
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Managing Knock Your Socks Off Service
Bell, Chip; Zemke, Ron
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View 20 offersUS$ 6.57
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The Service Edge: 101 Companies That Profit from Customer Care
Zemke, Ron; Schaap, Dick
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View 55 offersUS$ 4.76
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Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob
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View 46 offersUS$ 4.19
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E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away
Zemke, Ron; Connellan, Thomas K.
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View 10 offersUS$ 1.26
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Generations at Work: Managing the Clash of Veterans Boomers Xers and Nexters in Your Workplace
Ron Zemke; Claire Raines; Bob Filipczak
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View 34 offersUS$ 4.20
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Managing Knock Your Socks Off Service
Bell, Chip R.; Zemke, Ron; Zielinski, David
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View 38 offersUS$ 4.92
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