Shaun Belding

Shaun Belding is a leading global expert on customer service, service recovery, leadership and building positive workplaces. He is author of six books, published internationally in 12 languages.

Shaun is CEO of The Belding Group of Companies, an award-winning customer service training company and customer experience consultancy. The Belding Group has helped organizations around the world create outstanding customer experience, dynamic leaders and engaging workplaces for over 25 years.

Shaun is a popular keynote speaker on customer experience and customer service. Known for his entertaining, insightful and inspirational keynote speaking style, Shaun consistently earns top reviews.