Jon Anton
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Customer Relationship Management: Making Hard Decisions with Soft Numbers (University of Hartford Edition)
Jon Anton
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Customer Relationship Management: The Bottom Line to Optimizing Your Roi
Anton, Jon; Petouhoff, Natalie L.
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Call Center Benchmarketing: How Good is "Good Enough (Customer Access Management)
Anton, Jon; Gustin, David
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Listening to the Voice of the Customer
Anton, Jon
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Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)
Anton, Jon; Bapat, Vivek
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