Jacques Horovitz
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A Dream With a Deadline: Turning Strategy Into Action
Horovitz, Jacques; Ohlsson-Corboz, Anne-Valerie
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Service Strategy: Management Moves For Customer Results
Horovitz, Jacques
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Winning Ways: Achieving Zero-Defect Service
Horovitz, Jacques
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Seven Secrets of Service Strategy
Horovitz, Jacques
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Top Management Control in Europe
Jacques Horovitz
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Total Customer Satisfaction: A Strategic Approach (Financial Times Series)
Horovitz, Jacques And Panak, Michele Jurgens
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Total Customer Satisfaction: Lessons from 50 European Companies with Top Quality Service (FT)
Unknown .
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