Stanley A. Brown
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Customer Relationship Management: A Strategic Imperative in the World of e-Business
Stanley A Brown
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What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability
Brown, Stanley A.
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Performance Driven CRM: How to Make Your Customer Relationship Management Vision a Reality
Brown, Stanley A.; Gulycz, Moosha
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Total Quality Service: How Organizations Use It to Create a Competitive Advantage
Brown, Stanley
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