Hal B. Becker
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Lip Service: 50 Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World
Becker, Hal B.
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Functional analysis of information networks: A structured approach to the data communications environment (Business data processing)
Becker, Hal B.
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Information Integrity: A Structure for Its Definition and Management
Becker, Hal B.
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Get What You Want!! A Fun, Upbeat and Fresh Approach to Negotiating
Becker, Hal B.; Lief, Jon; Mustric, Florence
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Can I Have 5 Minutes of Your Time?
Becker, Hal; Mustric, Florence
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At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service
Becker, Hal
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