V. Kumar
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Profitable Customer Engagement: Concept, Metrics and Strategies
Kumar, V.
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Customer Relationship Management: Concept, Strategy, and Tools (Springer Texts in Business and Economics)
Kumar, V.; Reinartz, Werner
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Managing Customers for Profit: Strategies to Increase Loyalty and Build Profits
Kumar, V.
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Customer Relationship Management: Concept, Strategy, and Tools
Kumar, V.; Reinartz, Werner
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Wiley Customer Relationship Management: A Databased Approach
Werner Reinartz,V. Kumar,Werner J. Reinartz
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Wiley India Marketing Research
Kumar Gopal Das Aaker
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