Jim Kalbach

Jim Kalbach is a noted author, speaker, and instructor in customer experience, design, innovation, and strategy. He is currently the Chief Evangelist with Mural + LUMA, where he helps teams collaborate better using human-centered design methods. Previously, Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix.

BOOKS BY JIM KALBACH:

- Designing Web Navigation (2007)

- Mapping Experiences

1st edition (2016)

2nd edition (2020)

3rd edition (2026)

- The Definitive Guide to Remote Workshops (2018), with Mark Tippin

- The Jobs To Be Done Playbook (2020)

- Collaborative Intelligence (2023), with Mariano Battan

Before returning to the US in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany. Jim plays jazz bass in jam sessions and combos in Jersey City, where he currently lives. He enjoys kayaking and hiking in the Catskills, and is an avid bicyclist.