Colin Shaw

Colin Shaw is an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'World's Top 150 Business Influencers', where he has 290,000 followers and is one of the exclusive 'Official' LinkedIn influencers. Shaw's company, Beyond Philosophy LLC, has been recognized by the Financial Times as 'one of the leading management consultancies for the last four years.

He is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 5% of all podcasts by BuzzSprout.

He has also authored seven bestselling books on the subject of customer experience.

Before this, Shaw was a senior executive in one of the world's largest telecoms companies, where he led 3,500 people in sales, marketing, and customer service.

Colin Shaw founded Beyond Philosophy in 2002 as one of the world's first customer experience consultancies. Under his leadership, Beyond Philosophy has helped many of the world's most prestigious organizations improve their customer experience, including American Express, FedEx, and Caterpillar. Container shipping company Maersk Line improved its net promoter score by 40 points in 30 months, which gave a 10 percent rise in shipping volumes using Beyond Philosophy's methodology. Finally, he is a keynote speaker and commentator on CNN, BBC TV, NPR, LBC, and other media publications.