Bryan Foss
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Up Close and Personal?: Customer Relationship Marketing @ Work
Gamble, Paul R.; Stone, Merlin; Woodcock, Neil; Foss, Bryan
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CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work
Foss, Bryan; Stone, Merlin
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The Customer Management Scorecard: Managing CRM for Profit
Woodcock, Neil; Stone, Merlin; Foss, Bryan
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Consumer Insight: How to Use Data and Market Research to get Closer to Your Customer (Market Research in Practice Series)
Stone, Merlin; Foss, Bryan
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Key Account Management in Financial Services: Tools and Techniques for Building Strong Relationships with Major Clients
Cheverton, Peter; Foss, Bryan; Hughes, Tim
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Successful Customer Relationship Marketing: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers
Stone, Merlin; Foss, Bryan
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