Jay Kandampully
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Services Management: Pearson New International Edition
Kandampully, Jay
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Service Quality Management in Hospitality, Tourism and Leisure
Jay Kandampully
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Service Management and Marketing Principles
Kandampully, Jay; Solnet, David J.
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Services Management: The New Paradigm in Hospitality
Kandampully, Jay A.
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Service Management: The New Paradigm in Retailing
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