Peter Hernon
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The Great Rescue: American Heroes, an Iconic Ship, and the Race to Save Europe in WWI – The USS Leviathan's Story of Doughboys, U-Boats, and Influenza
Hernon, Peter
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Assessing Service Quality: Satisfying the Expectations of Library Customers, 2nd Ed.
Hernon, Peter; Altman, Ellen
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Getting Started with Evaluation
Hernon, Peter; Dugan, Robert E.; Matthews, Joseph R.
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Action Plan for Outcomes Assessment in Your Library
Hernon, Peter
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Statistics: A Component of the Research Process (Information Management Policy & Services)
Hernon, Peter
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Managing with Data: Using ACRLMetrics and PLAmetrics
Peter Hernon; Robert E. Dugan; Joseph R. Matthews
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Service Quality in Academic Libraries (Information Management, Policy, and Services)
Hernon, Peter; Altman, Ellen
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Listening to the Customer
Hernon, Peter; Matthews, Joseph R.
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