Peter Hernon
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The Great Rescue: American Heroes, an Iconic Ship, and the Race to Save Europe in WWI – The USS Leviathan's Story of Doughboys, U-Boats, and Influenza
Hernon, Peter
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Assessing Service Quality: Satisfying the Expectations of Library Customers, 2nd Ed.
Hernon, Peter; Altman, Ellen
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Public Access to Government Information: Issues, Trends and Strategies (Contemporary Studies in Information Management, Policies, and Services)
Hernon, Peter; McClure, Charles R.
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Getting Started with Evaluation
Hernon, Peter; Dugan, Robert E; Matthews, Joseph R
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Statistics: A Component of the Research Process (Information Management, Policy, and Services)
Hernon, Peter
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The Next Library Leadership: Attributes of Academic and Public Library Directors
Hernon, Peter; Powell, Ronald R.; Young, Arthur P.
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Delivering Satisfaction and Service Quality
Hernon, Peter
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Listening to the Customer
Hernon, Peter; Matthews, Joseph R.
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